1-866-681-2948 - 24 Hours a Day Toll-Free Technical Support

Infinity Networks is here whether you have a simple question or are requesting a proposal to complete your telecommunications needs, Infinity Networks can help provide you with your Total Telecommunications Solutions. Our company mission is to provide superior customer service to both of our customers, the facilities in which we serve, and also to the end users who use our services daily.

Our mailing address is: PO Box 30137, Austin, TX 78755

Customer Service:
Starting on Saturday, 02/13/2013, the customer service hours are:
Monday thru Friday
7:30 am to 6:00 pm CST

Including: Setting up an account, questions with signing up, or requesting general information from our customer service representatives, etc.

We recommend you to first check out our new, updated FAQs page.

To submit a phone number change request, transfer fund request or refund request, please go here.

Telephone: 866.681.2948, Ext. 3
Fax: 318.253.6131

Inmate Telephone Billing Questions:
Including: Paying your inmate telephone collect bill, establishing a prepaid collect phone account, or blocking a number, etc.

Billing Department
Telephone: 866.681.2948 Ext. 3
Fax: 318.253.6131

Sales and Marketing Questions:
Including: Product demonstrations, brochures, informations packages, formal/informal proposals, bidding.

Sales Department
Telephone: 866.681.2948 Ext. 6
Fax: 877.293.1193

Technical Questions:
Including: Installation, after installation, technical questions.

Operations Department
Telephone: 866.681.2948 Ext. 5
Fax: 877.293.1193

Regulatory Department:
Including: International and Interstate Tariffs

Regulatory Department
Mrs. Paula Neal
Regulatory Affairs
Fax: 877.293.1193

Career Information:
Including: Job openings
Mrs. Marie Gauthier
Please fax resumes to the following number:
Fax: 877.293.1193

General Questions or Inquiries


Monday thru Friday
7:30 am to 6:00 pm CST